Do you have
some Questions?
Shipping Information
When will my order ship?
We aim to dispatch all orders within 2–4 business days. During peak sales or special promotions, dispatch may take slightly longer. You’ll receive a tracking number as soon as your order is shipped.
When will my order arrive?
Delivery times depend on your location and selected shipping method. Most orders arrive within 5–10 business days after dispatch.
Can you leave my order outside my door?
Yes, we can, but we recommend choosing a secure delivery location to avoid loss or damage. Please note that leaving items unattended is at your own risk.
What payments do you accept?
We accept major credit/debit cards, PayPal, and bank transfers. For local customers, we also offer cash on delivery (where available).
Where do I return my core?
Please send returned cores to our designated returns address provided in your order confirmation email. Include your order number for faster processing.
Payments Questions
When will my payment be processed?
Payments are processed instantly at checkout. If paying via bank transfer, processing may take 1–3 business days.
Do you accept international payments?
Yes, we accept payments from most countries worldwide in multiple currencies.
Are my payment details secure?
Absolutely. We use SSL encryption and secure payment gateways to protect your information.
Product Warranty
Do your products come with a warranty?
Yes — all genuine Impala parts and accessories come with at least a 1-year warranty, and some items include extended coverage.
How do I make a warranty claim?
Contact our 24/7 support team with your order number, proof of purchase, and product details. We’ll guide you through the process.
What does the warranty cover?
Our warranty covers manufacturing defects and premature failure under normal usage conditions. It does not cover damage from misuse, accidents, or unauthorized modifications.